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CLAIMS ADMINISTRATION Aggressive, but fair Fast claim setup Quick contact with physician, injured worker and employer Frequent adjuster and supervisor reviews (at least every 30 days) State-of-the-art computer program for claims administration REPORTS Supplied monthly or anytime at request of the employer Reports can be supplied by e-mail, CD-Rom, diskette or hard copy Any report will be supplied within 24 hours of request INVESTIGATIONS Surveillance In-person tape recorded statements Telephonic tape recorded statements Observations Employment eligibility status searches Claim index searches (previous claim find)